Privacy Policy

1. Introduction

WasherDoctor (“WasherDoctor,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who visit our website and contact us for washing machine repair services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website or submitting a service request, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit any personal information to us.

This Privacy Policy applies to the WasherDoctor website and any online forms, service request submissions, or communications conducted through or in connection with the website.

2. Information We Collect

We collect two general categories of information: information you provide to us directly, and information collected automatically when you visit our website.

2.1 Information You Provide

When you contact us, submit a service request form, or communicate with WasherDoctor by phone or email, you may provide:

• Your name
• Phone number
• Email address
• California city or general location
• Washer brand, type, and model number
• Description of the appliance problem or symptoms
• Preferred appointment time or scheduling preferences
• Any additional details you choose to share about the service situation

We collect only the information necessary to provide washer repair service or to respond to your inquiry. We do not collect sensitive personal information such as financial data, government identification numbers, or payment card details through our website.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website hosting infrastructure or standard web analytics tools. This may include:

• Your IP address (usually in anonymized or partial form)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited on our website and the order in which they were visited
• Time and duration of your visit
• Referring website or source (the page you came from before reaching our site)

This information is used in aggregate form to understand how visitors use the website and to improve the content and user experience. It is not used to identify you personally.

3. How We Use the Information We Collect

WasherDoctor uses the information collected for the following purposes:

• To respond to service requests and inquiries. When you contact us or submit a form, we use your information to respond, schedule service, and follow up as needed.
• To schedule and deliver washing machine repair service. Your location, washer details, and problem description help us prepare for the service visit and bring the right parts where possible.
• To communicate with you about your service request. We may contact you by phone or email to confirm scheduling, provide status updates, or follow up after a completed service.
• To improve our website and services. Aggregate usage data helps us understand what information is most useful to visitors and where the website can be improved.
• To comply with legal obligations. Where required by law or regulation, we may use or disclose information to satisfy those requirements.

We do not sell your personal information. We do not use your information for advertising targeting, behavioral tracking, or purposes unrelated to the services you contacted us about.

4. How We Communicate With You

When you submit a service request or contact WasherDoctor, you are consenting to receive communication from us by phone and email in connection with that request. We will contact you to confirm scheduling, to ask clarifying questions about the service situation, and to follow up as appropriate.

We do not send unsolicited marketing emails. If you receive a communication from WasherDoctor and do not wish to receive further contact, simply reply to the email or mention it when we call, and we will stop contacting you.

5. Cookies and Similar Technologies

Our website may use cookies — small text files placed on your device by your browser — to support basic website functionality and to collect aggregate usage information.

Cookies we may use include:

• Functional cookies: Required for the website to operate correctly, such as remembering form entries within a session.
• Analytics cookies: Used to collect aggregate, anonymized data about how visitors use the website. This information helps us improve the site but does not identify individual users.

You can configure your browser to block cookies or to notify you when a cookie is being set. Note that disabling certain cookies may affect the functionality of the website.

6. Website Analytics

We may use standard website analytics tools to understand traffic patterns and visitor behavior on our website in aggregate form. These tools collect data such as page views, session duration, device type, and general geographic region (typically at the city or regional level, not precise location). Analytics data is used solely to improve the website and is not linked to your personal identity.

We do not use analytics data to build advertising profiles or to track your behavior across other websites.

7. Third-Party Services

Our website may integrate with third-party services to support website hosting, performance, and analytics. These service providers are given access to information only as necessary to perform their functions and are not authorized to use that information for other purposes.

We do not share your personal information with advertising networks, data brokers, or any third party for marketing or commercial purposes.

Our website may contain links to external websites — for example, links to manufacturer websites, California regulatory resources, or reference information. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policy of any external site you visit.

8. How We Protect Your Information

WasherDoctor uses reasonable technical and administrative measures to protect personal information from unauthorized access, disclosure, or loss. These measures include secure website hosting, encrypted data transmission (HTTPS), and limiting access to personal information to those with a legitimate need to process it for service purposes.

No method of transmission over the internet or electronic storage is completely secure. While we take appropriate precautions, we cannot guarantee absolute security.

9. Data Retention

We retain personal information collected in connection with a service request or inquiry for as long as reasonably necessary to complete the service, resolve any follow-up questions, and satisfy any applicable legal or business record-keeping requirements.

When personal information is no longer needed for these purposes, we take reasonable steps to securely delete or anonymize it.

10. Your Privacy Choices

You have the following rights and choices regarding your personal information:

• Access: You may request a description of the personal information WasherDoctor holds about you.
• Correction: If information we hold about you is inaccurate, you may request that we correct it.
• Deletion: You may request that we delete personal information we hold about you, subject to any legal retention obligations.
• Communication preferences: You may ask us to stop contacting you at any time by telling us directly.

To exercise any of these rights, please contact us using the information in Section 14 of this Privacy Policy.

11. California Privacy Considerations

WasherDoctor operates exclusively in California. For California residents, the California Consumer Privacy Act (CCPA) and related regulations provide specific rights regarding personal information, including:

• The right to know what personal information is collected and how it is used
• The right to request deletion of personal information
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising privacy rights

WasherDoctor does not sell personal information. If you would like to exercise your California privacy rights or request more information about how we handle personal data, please contact us at the information provided in Section 14 below.

12. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from individuals under 13 years of age. If you believe a child under 13 has provided personal information to WasherDoctor, please contact us and we will take steps to delete that information.

13. External Links

Our website may contain links to external websites including California regulatory agencies, appliance manufacturer support pages, and informational resources. These links are provided for reference only. WasherDoctor has no control over the content or privacy practices of external sites and is not responsible for them. We encourage you to read the privacy policy of any website you visit through a link from our site.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Continued use of our website after an updated Privacy Policy has been posted constitutes your acceptance of the revised policy.

15. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how WasherDoctor handles personal information, please contact us:

• Email: info@washerdoctor.com
• Phone: Call WasherDoctor
• Contact form: washerdoctor.com/contact

We will respond to privacy-related inquiries within a reasonable time and in accordance with applicable law.